Discover the 10 most important advantages of online appointment booking software for your company.
- More time for customers.
Because customers can book online, the number of appointment calls is reduced, so you can spend more time on high quality service delivery so you no longer have to call customers back to make an appointment, saving time and money.
- Reduced no-shows
A modern online booking service offers automatic SMS and e-mail reminders before the appointment and informs customers appropriately. This reminds the customer of the pending appointment by reducing the no-shows or giving him enough time to reschedule. If the customer reschedules the business, it is possible to fill this period with another customer. The reduction in non-presentation generates more income for the company.
- Customer friendliness
Customers can make reservations outside of normal business hours as an online reservation service is always available 24 hours a day, 7 days a week. Because customers can see the times available, they can find the time period that best suits their needs. needs. Customers are more likely to wait for an appointment with your company than for another location if they can see the company’s availability.
The combination of online booking software with a payment gateway enables the customer to book and pay in advance. In this way, the company can make the payment in advance before the service is provided.
- Virtual receptionist
An online reservation service works like an online reception for a busy company. This gives the front desk the opportunity to offer better quality services to customers on arrival and departure. For small businesses, the online reservation system can reduce the need for full-time reception.
- Professional system at no cost.
Since an online booking system is based on software as a service model, there is a monthly fee for using the service instead of buying standalone software directly. Most small businesses cannot afford to set up their own reservation system. By using an online booking service you can offer a professional booking system for your company. The company also benefits from the fact that the online booking service often adds new features for the benefit of the company.
- Support your company
Small businesses need to focus on the service they offer and have no time to build and support their reservation system. By using the services of an online booking system, the support of the system is transferred from your company. When problems arise, you have someone to support you and solve the problems.
- Promote your business
All companies should apply as much as possible using an online booking system to further promote their business and services as the business is displayed in a directory and is found by search engines.
Having all reservations in a paper book or on a single PC limits access to this information. By having an online appointment, the company can access this information almost anywhere via an Internet connection. With your phone connected to data, you are literally online anytime and anywhere for your appointments.
- Customer management
All customer contact data can be securely stored online. The customer management function should enable you to communicate promotions and special offers, invite customers to events and update them with the latest news about your company.